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Author Hani, Ahmad Fadzil M ♦ Paputungan, Irving Vitra ♦ Hassan, Mohd Fadzil
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2015
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Negotiation ♦ SLA ♦ Renegotiation ♦ Trust
Abstract Managing Service Level Agreement (SLA) within a cloud-based system is important to maintain service continuity and improve trust due to cloud flexibility and scalability. We conduct a general review on cloud-based systems to understand how service continuity and trust are addressed in cloud SLA management. The review shows that SLA renegotiation is necessary to improve trust and maintain service continuity; however, research on SLA renegotiation is limited. Of the two key approaches in renegotiation, namely bargaining-based negotiation and offer generation--based negotiation, the latter approach is the most promising due to its ability to generate optimized multiple-offer SLA parameters within one round during renegotiation.
ISSN 03600300
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2015-04-01
Publisher Place New York
e-ISSN 15577341
Journal ACM Computing Surveys (CSUR)
Volume Number 47
Issue Number 3
Page Count 21
Starting Page 1
Ending Page 21

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Source: ACM Digital Library