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Author Luff, P. ♦ Frohlich, D. M.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Computer programming, programs & data
Abstract Suchman (1987) has recently drawn attention to the situated nature of human social action and its implications for the design of interactive computer systems. In particular, she has highlighted the shortcomings of globally managing human computer dialogues by matching user actions to some idealised plan for carrying out a task. In this paper we outline a scheme for the local management of dialogues based on the findings of conversation analysis. The scheme makes available a variety of communicative resources to both user and system, including the ability to give and take turns at talk, to initiate and carry out repair work, and to continue or change the topic of conversation. An implementation of the scheme in a welfare rights Advice System is described.
Description Affiliation: Univ. of Surrey, Guildford, UK (Frohlich, D. M.; Luff, P.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 1992-07-01
Publisher Place New York
Journal ACM SIGCHI Bulletin (SGCH)
Volume Number 20
Issue Number SI
Page Count 6
Starting Page 253
Ending Page 258


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Source: ACM Digital Library