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Author Söderlund, C. ♦ Lundin, J.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Technical information and communication ♦ Information design ♦ Information source selection behavior ♦ Information-seeking behavior ♦ Source preference criteria
Abstract This article examines information source selection behavior among maintenance technicians and how this behavior might influence the design of technical information. For this entry, "maintenance technicians" are individuals who maintain machine equipment (e.g., generators or bearings) in industrial enterprises, and this process includes the troubleshooting of problems and the repairing of machine equipment. In this entry, the authors use a review of the literature on information source selection behavior to discuss core concepts within the field of source selection behavior. Three of the main concepts examined are "information," "information source," and "source preference criteria." These core concepts function as a frame of reference for discussing how maintenance technicians might select information sources to perform maintenance activities. The authors also use these concepts to review why certain sources are selected for use over others. The results tentatively suggest maintenance technicians prefer information sources that can be adapted to specific workplace contexts.
Description Affiliation: Mälardalen University (Söderlund, C.; Lundin, J.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2013-01-01
Publisher Place New York
Journal Communication Design Quarterly Review (CDQR)
Volume Number 4
Issue Number 3
Page Count 8
Starting Page 12
Ending Page 19

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Source: ACM Digital Library