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Author Mirel, Barbara
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2000
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Goal conflict ♦ Political support ♦ Sociology ♦ Usability
Abstract In research and in practice,usability specialists commonly target thetechnology user-interfaces and help as the main arena for bringing about usability improvements. However, usability improvements depend on more than innovative and user-centered technical designs and implementations. Equally important for creating useful and usable software are the social and political forces that shape the development context. These forces give rise to leadership conflicts, factional disputes, renegade efforts, alliances and betrayals, all of which profoundly influence whether usability improvements will be supported and sustained within and across projects. This essay presents and analyzes a case history of a software start-up company in which usability achieved a Pyrrhic victory, triumphing only in the short run because of social and political forces.
ISSN 15276805
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2000-11-01
Publisher Place New York
e-ISSN 15579441
Journal ACM Journal of Computer Documentation (JCD)
Volume Number 24
Issue Number 4
Page Count 19
Starting Page 185
Ending Page 203


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Source: ACM Digital Library