|Author||Thakuria, Pranjit Kumar|
|Source||Inflibnet's Institutional Repository|
|Subject Domain (in DDC)||Computer science, information & general works ♦ Data processing & computer science ♦ Library & information sciences|
|Subject Keyword||Information Services ♦ Library Services ♦ Total Quality Management|
|Abstract||The library services have changed very fast in the last twenty years. Nowadays, electronic resources, networks and the World Wide Web represent a large portion of the library services. The librarians must manage staff, information in several supports, and technical activities to produce quality services. Quality services means resources and services, which satisfy users’ expectations and perceptions. It is very clear that librarians must use management tools to run the library services. These tools such as TQM, SERVQUAL, LibQUAL help them to assess services, to make decisions, to improve services and to achieve a better quality. The networked environment offers libraries’ challenges and opportunities in a number of areas including management, services, and collection development. The main objective of this paper is to describe and identify the issues meriting attention by the library professionals to gear up the library product and services so that user communities get satisfied coming to library.|
|Education Level||UG and PG|
|Learning Resource Type||Article|
Ministry of Human Resource Development (MHRD) under its National Mission on Education through Information and Communication Technology (NMEICT) has initiated the National Digital Library of India (NDLI) project to develop a framework of virtual repository of learning resources with a single-window search facility. Filtered and federated searching is employed to facilitate focused searching so that learners can find out the right resource with least effort and in minimum time. NDLI is designed to hold content of any language and provides interface support for leading vernacular languages, (currently Hindi, Bengali and 9 other languages are available). It is designed to provide support for all academic levels including researchers and life-long learners, all disciplines, all popular forms of access devices and differently-abled learners. It is being developed to help students to prepare for entrance and competitive examinations, to enable people to learn and prepare from best practices from all over the world and to facilitate researchers to perform inter-linked exploration from multiple sources. It is being developed at Indian Institute of Technology Kharagpur.
NDLI is a conglomeration of freely available or institutionally contributed or donated or publisher managed contents. Almost all these contents are hosted and accessed from respective sources. The responsibility for authenticity, relevance, completeness, accuracy, reliability and suitability of these contents rests with the respective organization and NDLI has no responsibility or liability for these. Every effort is made to keep the NDLI portal up and running smoothly unless there are some unavoidable technical issues.
Ministry of Human Resource Development (MHRD), through its National Mission on Education through Information and Communication Technology (NMEICT), has sponsored and funded the National Digital Library of India (NDLI) project.
For any issue or feedback, please write to firstname.lastname@example.org