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Author Mahawar, K. L. ♦ Verma, Shilpi
Source Inflibnet's Institutional Repository
Content type Text
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science ♦ Library & information sciences
Abstract The paper describes the concept of the Total Quality Management in brief. The essential elements of TQM are also listed in the paper. The ‘servicing sector systems’ are discussed in general. The relationship between ‘servicing sector’ and libraries is highlighted. The world class service system is also outlined. The paper discusses about some essential characteristics for world class service system and their applications in the university libraries.
ISBN 9788190207959
Education Level UG and PG
Learning Resource Type Article