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Author Weiss, Edmond H.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2002
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword ISO 9000 ♦ TQM ♦ Documentation ♦ Quality ♦ Standard ♦ Style
Abstract The expressed promise in the title of Producing Quality Technical Information is that following its prescriptions will yield "quality" technical information. This commentary asks what the term quality means here and whether the manual delivers on its promise. In other words, which of the several senses of quality is intended in the title, and the does the publication deliver as promised? That is, which of the major quality schemes corresponds to the rationale of the text: legalistic quality, in which quality is conformity to a long list of detailed regulations and specifications (as in ISO 9000); principle-based quality, in which quality is the result of working according to a small set of broad precepts; or mystical quality, in which quality is an indefinable property or spiritual construct, toward which virtuous people should aspire.
ISSN 15276805
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2002-08-01
Publisher Place New York
e-ISSN 15579441
Journal ACM Journal of Computer Documentation (JCD)
Volume Number 26
Issue Number 3
Page Count 7
Starting Page 141
Ending Page 147


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Source: ACM Digital Library