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Author Farkas, David K.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2001
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Documentation ♦ Online help ♦ User interface
Abstract This paper examines the four kinds of invisibility Johnson-Eilola associates with minimalist help systems: fast information access that reduces user reflection and questioning, impersonal writing style that assumes the Shannon-Weaver communication model, narrow scope that leads to training but not teaching, and interface designs that oversimplify user tasks. For each of the four, the paper questions Johnson-Eilola's conclusions. Ultimately, the problems with truncated online help systems may disappear, as help systems are increasingly linking to the web, where adequate conceptual information is often supplied and opportunities for a social context for help are available.
ISSN 15276805
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2001-11-01
Publisher Place New York
e-ISSN 15579441
Journal ACM Journal of Computer Documentation (JCD)
Volume Number 25
Issue Number 4
Page Count 4
Starting Page 141
Ending Page 144


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Source: ACM Digital Library