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Author Spinuzzi, Clay ♦ Zachry, Mark
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2000
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Genre ecologies ♦ Genre theory ♦ Information ecologies
Abstract Arguing that current approaches to understanding and constructing computer documentation are based on the flawed assumption that documentation works as a closed system, the authors present an alternative way of thinking about the texts that make computer technologies usable for people. Using two historical case studies, the authors describe how a genre ecologies framework provides new insights into the complex ways that people use texts to make sense of computer technologies. The framework is designedto help researchers and documentors account for contingency, decentralization, and stability in the multiple texts the people usewhile working with computers. The authors conclude by proposing three heuristic tools to support the work of technical communicators engaged in developing documentation today: exploratory questions, genre ecology diagrams, and organic engineering.
ISSN 15276805
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2000-08-01
Publisher Place New York
e-ISSN 15579441
Journal ACM Journal of Computer Documentation (JCD)
Volume Number 24
Issue Number 3
Page Count 13
Starting Page 169
Ending Page 181


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Source: ACM Digital Library