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Author Dean, Morris
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2002
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Common sense ♦ Ease of use ♦ Guidelines ♦ Learner ♦ Learning ♦ Memory ♦ Persona ♦ Psychological basis ♦ Psychology ♦ Quality ♦ Reader ♦ Reading ♦ Task-orientation ♦ Usability
Abstract The editor and principal writer of Producing Quality Technical Information (1983) responds to the commentaries: answering questions about the sources of PQTI; discussing what the System Information group at IBM's Santa Teresa Laboratory were doing about usability from 1979 to 1983; comparing the predecessor nine "ease-of-use factors" with the seven "qualities" of PQTI and the nine "quality characteristics" of Prentice Hall's subsequent editions of PQTI, published under the title Developing Quality Technical Information; and revealing his own motives and thought processes in working on several usability initiatives in the laboratory at that time, including the publication of PQTI.
ISSN 15276805
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2002-08-01
Publisher Place New York
e-ISSN 15579441
Journal ACM Journal of Computer Documentation (JCD)
Volume Number 26
Issue Number 3
Page Count 7
Starting Page 148
Ending Page 154


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Source: ACM Digital Library