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Author Carroll, John M. ♦ Carrithers, Caroline
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Keyword Training ♦ Education ♦ Human-computer interaction ♦ Usability ♦ Ease of learning ♦ Human learning ♦ User interface architecture
Abstract New users of high-function application systems can become frustrated and confused by the errors they make in the early stages of learning. A training interface for a commercial word processor was designed to make typical and troublesome error states “unreachable,” thus eliminating the sources of some new-user learning problems. Creating a training environment from the basic function of the system itself afforded substantially faster learning coupled with better learning achievement and better performance on a comprehension post-test. A control group spent almost a quarter of their time recovering from the error states that the training interface blocked off. We speculate on how this training strategy might be refined, and more generally, on how function should be organized in a user interface.
Description Affiliation: Columbia Univ., New York, NY (Carrithers, Caroline) || IBM Watson Research Center, Yorktown Heights, NY (Carroll, John M.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 27
Issue Number 8
Page Count 7
Starting Page 800
Ending Page 806


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Source: ACM Digital Library