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Author Klein, Gary ♦ Tesch, Debbie ♦ Chen, Hong-Gee ♦ Jiang, James J.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF ♦ HTM / HTML
Language English
Abstract A method for measuring service quality that includes both the user and IS service provider perspectives.
Description Affiliation: National Tsing Hwa University in Taiwan, R.O.C (Chen, Hong-Gee) || University of Colorado in Colorado Springs (Klein, Gary) || Xavier University in Cincinnati, OH (Tesch, Debbie) || University of Central Florida in Orlando, FL (Jiang, James J.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 46
Issue Number 2
Page Count 5
Starting Page 72
Ending Page 76


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Source: ACM Digital Library