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Author Ramnath, Rajiv ♦ Landsbergen, David
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract City governments face difficult challenges in serving their increasingly Net-connected constituencies in an environment of change, uncertain demand, and reduced budgets. These conditions require their IT departments to enable governments to adapt to citizen requests in a sense-and-respond (S-R) manner. In this article, the application of S-R concepts is demonstrated by the approaches used in developing an IT strategic plan for Columbus, Ohio. The fractal-based, request-focused strategy used here creates a unified organizational and IT context for connecting the Department of Technology and city government departments to their customers by utilizing an incremental, lean portfolio-management-based action plan and architecture.
Description Affiliation: The Ohio State University (Ramnath, Rajiv; Landsbergen, David)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 48
Issue Number 5
Page Count 7
Starting Page 58
Ending Page 64

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Source: ACM Digital Library