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Author Chatterjee, Sangit ♦ Russell, Bruce
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract Software service firms that want to win more business, generate referrals, and ensure timely payment of their bills manage the quality of their client relationships, not just of the systems they develop.
Description Affiliation: Northeastern University, Boston MA (Russell, Bruce; Chatterjee, Sangit)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 46
Issue Number 8
Page Count 5
Starting Page 85
Ending Page 89

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Source: ACM Digital Library