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Author Shamsy, Jennifer A.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format HTM / HTML
Language English
Abstract Though a team approach is desired, many online instructors/trainers still fulfill an informally defined and delegated technical support role at least in part when time and skills allow. As we look to the future, there will be an increase in technical support demands further emphasizing the need for a comprehensive team approach to technical support.
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2011-09-01
Publisher Place New York
Journal eLearn (ELERN)
Volume Number 2014
Issue Number 9


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Source: ACM Digital Library