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Author Riecken, Doug ♦ Spohrer, Jim
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term "services" is associated with Web services and service-oriented architectures. However, there is a broader story to be told of the remarkable growth of the service sector, which has come to dominate economic activity in most advanced economies over the last 50 years.Globalization, increasing automation, the growth of the Internet, and the dynamic componentization of business are driving the reconfiguration of service value networks at a scale and pace never before seen in history. The opportunity to innovate in services, to realize business and societal value from knowledge about service, to research, develop, and deliver new information services and business services, has never been greater. The challenges are both the multidisciplinary nature of service innovation, which combines business, technology, social-organizational, and demand innovation as well as the lack of formal representations of service systems.
Description Affiliation: IBM Almaden Services Research Center, San Jose, CA (Spohrer, Jim) || IBM Thomas J. Watson Research Center, Yorktown Heights, NY (Riecken, Doug)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 49
Issue Number 7
Page Count 3
Starting Page 30
Ending Page 32

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Source: ACM Digital Library