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Author Flannery, Lauren S. ♦ Rockart, John F.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Keyword Decision support systems ♦ End users ♦ Personal computing ♦ End user management ♦ Timesharing ♦ Information centers
Abstract End users can be classified into six distinct types. Each of them needs differentiated education, support, and control from the Information Systems function. To support a large number of their applications a new computing environment, “the third environment” must be developed by Information Systems (I/S) management. Close attention must also be paid by I/S management to the need to involve “functional support personnel” (end users in each functional area who spend most of their time programming and aiding other end users) in the I/S end user management process.
Description Affiliation: Massachusetts Institute of Technology, Cambridge (Rockart, John F.; Flannery, Lauren S.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 26
Issue Number 10
Page Count 9
Starting Page 776
Ending Page 784

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Source: ACM Digital Library