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Author Courtney, James F. ♦ DeSanctis, Gerardine
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Keyword Mis implementation ♦ Human/computer interface ♦ User behavior
Abstract Recent management information systems (MIS) and computer science literature advocates the development of “user-friendly” systems as a means of overcoming implementation problems. However, implementation research suggests that it is not enough that the technology be friendly to the user. The user must also be friendly to the system. In formulating solutions to implementation problems, the field of organization development (OD) may serve as a knowledge base for practitoners and researchers. OD and MIS share common goals, common theoretical foundations, and common problems. Consequently, OD techniques may be useful in alleviating certain behavioral problems encountered in MIS implementation. OD concepts and techniques such as planned organizational change, survey feedback, group diagnostic meetings, communication training, role negotiation, and training labs may be used when implementing or changing systems. The premise is that use of these measures will lead to more successful MIS projects.
Description Affiliation: Univ. of Minnesota, Minneapolis (DeSanctis, Gerardine) || Texas Tech Univ., Lubbock (Courtney, James F.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 26
Issue Number 10
Page Count 7
Starting Page 732
Ending Page 738


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Source: ACM Digital Library