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Author Wooley, Bruce A.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF ♦ HTM / HTML
Language English
Abstract Explanation is an important feature that needs to be integrated into software products. Early software that filled the horizontal software market (such as word processors) contained help systems. More specialized systems, known as expert systems, were developed to produce solutions that required specific domain knowledge of the problem being solved. The expert systems initially produced results that were consistent with the results produced by experts, but the expert systems only mimicked the rules the experts outlined. The decisions provided by expert systems include no justification, thus causing users to doubt the results reported by the system. If the user was dealing with a human expert, he could ask for a line of reasoning used to draw the conclusion. The line of reasoning provided by the human expert could then be inspected for discrepancies by another expert or verified in some other manner. Software systems need better explanations of how to use them and how they produce results. This will allow the users to take advantage of the numerous features being provided and increase their trust in the software product.
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2003-03-01
Publisher Place New York
Journal Crossroads (CROS)
Volume Number 5
Issue Number 1
Page Count 5
Starting Page 24
Ending Page 28


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Source: ACM Digital Library