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Author Denning, Peter J. ♦ Dunham, Robert
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract We can no longer afford to treat our customers as abstract entities. They are real people with real concerns seeking our professional assistance.
Description Affiliation: ACM's Education Board (Denning, Peter J.) || Enterprise Design (Dunham, Robert)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 46
Issue Number 3
Page Count 5
Starting Page 19
Ending Page 23


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Source: ACM Digital Library