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Author Shamsy, Jennifer
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format HTM / HTML
Language English
Abstract Technical issues can create a barrier to fully accessing and engaging in online classrooms. The need to support learners in overcoming these barriers may be addressed through a team approach or by individual instructors/trainers taking on the technical support role. While this role may not always be clearly defined or formally delegated, assuming the role of technical support in an online classroom has both benefits and drawbacks. Perceived benefits from an instructor/trainer s point-of-view include accommodating learner preferences, acquisition of new technological skills, and development of personalized responses for learners while perceived drawbacks can be seen as increased time requirements, acquisition of needless technical skills, and additional workload.
Description Affiliation: Utah Valley University (Shamsy, Jennifer)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2011-09-01
Publisher Place New York
Journal eLearn (ELERN)
Volume Number 2014
Issue Number 5


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Source: ACM Digital Library