|Author||Norman, Donald A.|
|Source||ACM Digital Library|
|Publisher||Association for Computing Machinery (ACM)|
|Subject Keyword||Software design ♦ Human errors ♦ Human factors|
|Abstract||By analyzing the classes of errors that people make with systems, it is possible to develop principles of system design that minimize both the occurrence of error and the effects. This paper demonstrates some of these principles through the analysis of one class of errors: slips of action. Slips are defined to be situations in which the user's intention was proper, but the results did not conform to that intention. Many properties of existing systems are conducive to slips; from the classification of these errors, some procedures to minimize the occurrence of slips are developed.|
|Description||Affiliation: Univ. of California, San Diego, La Jolla (Norman, Donald A.)|
|Age Range||18 to 22 years ♦ above 22 year|
|Education Level||UG and PG|
|Learning Resource Type||Article|
|Publisher Place||New York|
|Journal||Communications of the ACM (CACM)|
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