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Author Govindarajulu, Chittibabu
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract What do end users want? A survey of helpdesk services found they're more likely to turn to informal and online sources of support, including friends and vendors.
Description Affiliation: Department of LeBow College of Business at Drexel University, Philadelphia, PA (Govindarajulu, Chittibabu)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 45
Issue Number 1
Page Count 4
Starting Page 97
Ending Page 100


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Source: ACM Digital Library