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Author Houghton, Raymond C.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Keyword Help systems ♦ On-line assistance
Abstract Users of computer systems are now accustomed to the convenience of online help systems and generally demand these amenities in the computers they buy. However, recent studies as to the efficacy of certain types of assistance for certain classes of users raise important questions for designers.
Description Affiliation: Duke Univ., Durham, NC (Houghton, Raymond C.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 27
Issue Number 2
Page Count 8
Starting Page 126
Ending Page 133


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Source: ACM Digital Library