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Author Guynes, Jan L.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract Recent research has shown that user satisfaction and productivity are affected by system response time. Our purpose is to provide the results of empirical research on system response time and its effect on state anxiety. Test subjects were classified as Type A or Type B personality in order to determine if personality type had any affect on the relationship between system response time and state anxiety. The results show that both Type A and Type B personalities exhibit a statistically significant increase in state anxiety during poor or variable system response times.
Description Affiliation: Univ. of Texas at Arlington, Arlington (Guynes, Jan L.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 31
Issue Number 3
Page Count 6
Starting Page 342
Ending Page 347


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Source: ACM Digital Library