Access Restriction

Author Stafford, Thomas F.
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Abstract As I sit here considering how to introduce this special section on e-services, I'm reminded of a superb experience I recently had filing my U.S. federal income tax return. In lieu of a \$400 fee for paying someone to prepare my modestly complex 2002 financial circumstances, and having moved to a new state far from my long-time accountant, I decided to take a chance on one of the new tax filing services available online. This would be, in fact, my first substantial e-services experience as a consumer. Given I was dealing with the Internal Revenue Service (IRS), and the fact that thousands of dollars were at stake, it was no mere exercise to me.
Description Affiliation: University of Memphis, TN (Stafford, Thomas F.)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 46
Issue Number 6
Page Count 3
Starting Page 26
Ending Page 28

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Source: ACM Digital Library