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Author Kling, Rob
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Language English
Subject Keyword Urban information systems ♦ Social impacts of computing ♦ Management information systems ♦ Organizational impacts of computing ♦ Information systems and service integration ♦ Sociology of computing
Abstract The impacts of an automated client-tracking system on the clients, caseworkers, administrators, and operations of the welfare agencies that use it are reported. The major impact of this system was to enhance the administrative attractiveness of the using agencies in the eyes of funders rather than to increase their internal administrative efficiency. This impact is a joint product of both the technical features of the computer-based system and of the organizational demands placed upon different agencies, administrators, and caseworkers. It illustrates the way “successful” automated information systems fit the political economies of the groups that use them.
Description Affiliation: Univ. of California, Irvine (Kling, Rob)
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2005-08-01
Publisher Place New York
Journal Communications of the ACM (CACM)
Volume Number 21
Issue Number 6
Page Count 10
Starting Page 484
Ending Page 493

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Source: ACM Digital Library