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Author Imran, Muhammad ♦ Castillo, Carlos ♦ Diaz, Fernando ♦ Vieweg, Sarah
Source ACM Digital Library
Content type Text
Publisher Association for Computing Machinery (ACM)
File Format PDF
Copyright Year ©2015
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Social media ♦ Crisis computing ♦ Disaster management ♦ Mass emergencies
Abstract Social media platforms provide active communication channels during mass convergence and emergency events such as disasters caused by natural hazards. As a result, first responders, decision makers, and the public can use this information to gain insight into the situation as it unfolds. In particular, many social media messages communicated during emergencies convey timely, actionable information. Processing social media messages to obtain such information, however, involves solving multiple challenges including: parsing brief and informal messages, handling information overload, and prioritizing different types of information found in messages. These challenges can be mapped to classical information processing operations such as filtering, classifying, ranking, aggregating, extracting, and summarizing. We survey the state of the art regarding computational methods to process social media messages and highlight both their contributions and shortcomings. In addition, we examine their particularities, and methodically examine a series of key subproblems ranging from the detection of events to the creation of actionable and useful summaries. Research thus far has, to a large extent, produced methods to extract situational awareness information from social media. In this survey, we cover these various approaches, and highlight their benefits and shortcomings. We conclude with research challenges that go beyond situational awareness, and begin to look at supporting decision making and coordinating emergency-response actions.
ISSN 03600300
Age Range 18 to 22 years ♦ above 22 year
Educational Use Research
Education Level UG and PG
Learning Resource Type Article
Publisher Date 2015-06-01
Publisher Place New York
e-ISSN 15577341
Journal ACM Computing Surveys (CSUR)
Volume Number 47
Issue Number 4
Page Count 38
Starting Page 1
Ending Page 38


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Source: ACM Digital Library