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Author Chan, Caroline ♦ Swatman, Paula M. C.
Source CiteSeerX
Content type Text
Publisher John Wiley and Sons
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Steel Producer ♦ Customer Service ♦ Supplier Involvement ♦ E-commerce Innovation ♦ Various Theory ♦ System Implementation ♦ Traditional Change Management Theory ♦ Current Business Process ♦ Initial Push ♦ Bhp Steel ♦ B2b E-commerce Implementation ♦ New Way ♦ E-commerce Implementation ♦ Business-to-business E-commerce Implementation ♦ Driving Force ♦ Later Implementation ♦ Case Study
Description This paper discusses the issue of business-to-business E-commerce implementation and the factors which affect its implementation, considering the appropriateness of the various theories which underpin research into systems implementation (primarily diffusion of innovation and traditional change management theory). In this paper we describe the results of a case study of BHP Steel, Australia's largest steel producer and one of the country's largest companies, which is a leader in E-commerce implementation. The results of the case study suggest that over time the driving force for E-commerce changed significantly. From an initial push to improve current business processes by adopting a new way of doing business (EDI) to achieve savings and improve efficiency, the company came to be driven by a desire for greater supplier involvement and customer service in later implementations. The paper discusses the ways in which BHP Steel's E-commerce innovations have changed over time and suggests t...
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article
Publisher Date 1999-01-01
Publisher Institution 7th European Conference on Information Systems