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Author Chou, Tung-Hsiang ♦ Lee, Yu-Min
Source CiteSeerX
Content type Text
File Format PDF
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Service-oriented Architecture ♦ Telecommunication E-commerce ♦ Electronic Commerce ♦ Telecommunication Corporation ♦ International Telecom Corporation ♦ Enterprise Application Integration ♦ Customer-to-business Web Interaction ♦ Backend Environment ♦ Telecom Service ♦ Business Process Management ♦ Singtel Telecom ♦ Research Framework ♦ Electronic Service ♦ Telecom Corporation ♦ Application Integration ♦ Index Term Electronic Service ♦ Many Kind ♦ Business Process ♦ Chunghwa Telecom ♦ Enterprise Application Interface Technology ♦ Specific Service ♦ Information Technology ♦ Point-to-point Interface ♦ Considerable Time ♦ Adding Additional Service ♦ Electronic Commerce Environment ♦ Business-to-business Web Interaction
Abstract Abstract—In the past, electronic commerce only focused on customer-to-business web interaction and on business-to-business web interaction. With the emergence of business process management and of service-oriented architecture, the focus has shifted to the development of e-services that integrate business processes and that diversify functionalities available to customers. The potential of electronic commerce and its information technology also has attracted some telecommunication corporations—for example, Chunghwa Telecom, Singtel Telecom, and AT&T. They have built their electronic commerce environment on the Internet, too. Most of these worldwide telecom corporations have many kinds of operations support systems in their backend environment. In the past, enterprises had to integrate their telecom services manually, so that they could work together. However, this integration required considerable time and cost, and it worked only for the specific services that were manually linked. Adding additional services required even more effort. And then, enterprise application integration (EAI) solved these kinds of problems by working via point-to-point interfaces. In this paper, we present a research framework to describe the method. Then, we use two illustrations to explain the generality of our method, and we focus on how international telecom corporations have become concerned with the agility, the leanness, and the integration underlying electronic services (e-services) integration with enterprise application interface technology. Index Terms—electronic services, telecommunication, enterprise application integration
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study