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Author Lind, Mikael
Source CiteSeerX
Content type Text
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Particular Client ♦ Certain Business Process ♦ Sub Practice ♦ Certain Business Process Type ♦ Different Business Process Type ♦ Organisational Action ♦ Delivery Process ♦ Different Prefix ♦ Business Process Type ♦ Work Practice ♦ Different Customer-oriented Approach ♦ Business Process ♦ Mail Order Company ♦ Case Study ♦ Condition-creating Process
Description Organisational action is performed by someone for someone. Thereby it has become popular to use different customer-oriented approaches focusing business processes for studying organisational action. In order to address the aspects framed by a certain business process, different prefixes have evolved for characterising a certain business process type. There is however a lack of criteria for distinguishing such business process types. In this paper the notion of work practices have been used for this task. By characterising actions performed to produce and deliver results of a work practice different business process types can be identified. These different business process types are delivery processes, providing processes and condition-creating processes. Criteria used for distinguishing these business process types, i.e. sub practices, are for whom the action is performed (potential or particular client) and the type of action (operative or development-oriented). A case study performed at a mail order company will be used to illustrate the different business process types.
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article
Publisher Date 2003-01-01
Publisher Institution Action in language, organizations and