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Author Darus, Norida Muhd ♦ Mohd, Haslina ♦ Baharom, Fauziah ♦ Kasim, Maznah Mat
Source CiteSeerX
Content type Text
File Format PDF
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Project Tender Evaluation ♦ Balanced Scorecard Framework ♦ Financial Perspective ♦ Tender Evaluation Process ♦ Effective Use ♦ Particular Project ♦ Tender Evaluation ♦ Clear Prescription ♦ Non-financial Performance Measure ♦ Strategic Goal ♦ Internal Business Process ♦ Conceptual Framework ♦ Growth Perspective ♦ Business Management Activity ♦ Business Industry ♦ Key Measure ♦ Bsc Approach ♦ Nonfinancial Element Component ♦ Non-profit Organization ♦ Government Agency ♦ Information Technology ♦ Strategic Performance Management Tool ♦ External Communication ♦ Organizational Performance ♦ Suitable Contractor ♦ Monitor Organizational Performance ♦ Different Perspective ♦ Balanced Scorecard
Abstract Balanced scorecard (BSC), a strategic performance management tool, provides non-financial performance measures which reflect a more 'balanced ' view of organizational performance. It has been extensively used in business industries, government agencies, and non-profit organizations worldwide particularly in aligning their business/management activities to the vision and strategy of their organizations. BSC can also improve internal and external communications, and monitor organizational performance against strategic goals. The BSC approach provides a clear prescription to organizations in identifying nonfinancial elements/components to be measured in order to 'balance ' the financial perspective. The financial perspective is one of the key measures that are normally used in a tender evaluation process. The tender evaluation process is performed to determine and select suitable contractor for a particular project. Therefore, this paper aims to contribute an understanding on the effective use of the BSC and establish a conceptual framework for an information technology (IT) project tender evaluation. The framework describes the objectives and organizes the measures or criterions for tender evaluation based on four different perspectives: financial, internal business process, customer and learning, and growth perspectives.
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article