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Source CiteSeerX
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Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Logistics Service Performance ♦ Order Accuracy ♦ Structural Equation Modeling ♦ Tourism Supplier Service Quality ♦ Information Technology ♦ Important Issue ♦ Empirical Analysis ♦ Whereas Information Technology ♦ Order Efficiency ♦ Conceptual Model ♦ Tourist Satisfaction ♦ Important Antecedent ♦ International Tourist ♦ Significant Effect ♦ Service Value
Abstract Logistics service performance through information technology has become an increasingly important issue for tourism. A conceptual model with six hypotheses was developed to depict the relationships amongst tourism suppliers ’ service quality, logistics service performance, perceived service value, tourists ’ satisfaction and loyalty. Structural Equation Modeling was employed to analyze 425 responses from international tourists in Taipei, Taiwan for the empirical analysis. The results indicate that logistics service performance is an important antecedent to tourist satisfaction and loyalty, whereas information technology has significant effect on order accuracy and quality, and order efficiency, discrepancy and flexibility which under the construct of logistics service performance.
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study