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Author Degani, Asaf ♦ Wiener, Earl L.
Source CiteSeerX
Content type Text
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Illogical Procedure ♦ Various Task ♦ Flight-deck Procedure ♦ Little Internal Consistency ♦ Elaborate Set ♦ Operational Management ♦ Complex Human-machine System ♦ Transition Training ♦ Human Operator ♦ Efficient Flight Operation ♦ Operational Consideration ♦ Operational Aspect ♦ Overall Design Process ♦ Quality Assurance ♦ Flight Crew ♦ Clear Operational Logic ♦ Actual Operation
Description In complex human-machine systems, training, standardization, quality assurance, and actual operations depend on an elaborate set of procedures. These procedures indicate to the human operator the manner in which operational management intends to have various tasks performed. The objective is to provide guidance to the operators—in this case, pilots—to ensure a safe, logical, and efficient flight operations. However, all too often these procedures can become a hodge-podge, with little internal consistency and lack of a clear operational logic. Inconsistent or illogical procedures may lead to deviations from procedures by the flight crews, as well as difficulty in transition training for pilots moving from one aircraft to another. This paper examines the issue of procedurization from two different, yet related, aspects: the overall design process of procedures and operational considerations. First, the authors describe a process that we call “The Four P’s”: philosophy, policies, procedures, and practices. We argue that an organization which commits to this process can create a set of procedures which are more internally consistent, which will be better respected by the
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article
Publisher Date 1998-01-01
Publisher Institution in International Air Transport Association (IATA): Human Factors 98