Thumbnail
Access Restriction
Open

Author Gupta, Devendra Nath
Source CiteSeerX
Content type Text
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Responsive Work Culture ♦ Essential Efficiency Gain ♦ Prominent Area ♦ Government Service ♦ Citizen-centric E-governance System ♦ Citizen-centric Approach ♦ Citizen Requirement ♦ Service Delivery Level ♦ Enhance Quality ♦ Delivery System ♦ Process Design ♦ Citizen Requirement Study ♦ Optimal Benefit ♦ Case Study ♦ Private Sector ♦ Geographical Divide ♦ Portal Design ♦ E-governance Project ♦ Public Service Delivery ♦ Several E-governance Project ♦ Inadequate Capacity ♦ Citizen Satisfaction ♦ System Architecture ♦ Service Delivery ♦ Various Agency ♦ Government Functioning
Description It is widely aknowledged that e-governance can be immensely useful in raising the efficiency of government functioning and improving public service delivery, as also in bridging geographical divide. Several e-governance projects are being run across the States in the country by various agencies both public and private sector. However, in spite of such efforts, there remain areas of concerns affecting the performance of e-governance in the service delivery. Among others, prominent areas are: lack of citizen-centric approach in identifying citizens ’ requirements, portal design, process design, IT system architecture, besides inadequate capacity of delivery system to deliver, lack of responsive work culture and so on. For achieving optimal benefits of e-governance, a citizen-centric approach to service delivery is essential. This approach will enable governments to achieve essential efficiency gains and improve service delivery levels, raise citizen satisfaction with government services, and enhance quality of life. This paper attempts to provide framework for citizen-centric e-governance system and also presents a case study about citizen requirement study that can provide insight for designing e-governance project successfully.
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article
Publisher Date 2007-01-01
Publisher Institution Foundations of E-government-5th International Conference on E-Government, eds. A. Agarwal and V.V. & Ramana, Internationl Congress of E-government (ICEG