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Author Olabode, Johnson ♦ Ishola, Adedoyin
Source CiteSeerX
Content type Text
File Format PDF
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Interpersonal Factor ♦ Kwara State ♦ Fourteen Factor ♦ Medical Personnel ♦ Anova Technique ♦ Personal Communication Cation ♦ Quality Goal ♦ Board Member ♦ Factor Analysis ♦ Statistical Analysis ♦ Gre Greeting ♦ Frequency Count ♦ Patient Satisfaction ♦ Many Factor ♦ Selected Government Hospital ♦ Local Government ♦ Quality Health Delivery ♦ Long Way ♦ Health Care System ♦ Bo Bother Thers ♦ Complementary Remark ♦ Individual Exchange
Abstract In the health care system, quality is influenced by many factors including individual exchanges of Administrators, Board Members, Physicians, Nurses and other Medical Personnel and the way they interact with patients. The objective of this paper is to investigate the impact of interpersonal factors rs on quality health delivery in selected government hospitals in Kwara State. The Methodology used for this research was the development of fourteen factors that bo bothers thers on interpersonal factors in a questionnaire. Frequency counts and factor analysis were used for statistical analysis. Six of the fourteen factors were considered accounted for 61.13 % and gre greetings ranked higher with 11.7%, complementary remark 10.17 % and personal communication cation 10.18 % listening 9.9%, handshake 8.7 % and jokes 8.625%. The implication of these results is that the combination of all these factors will go a long way to affecting patients ’ satisfaction which is the quality goal of hospitals. The ANOVA technique was used to test the hypothesis of differences in application of interpersonal factors among the seven local governments in Kwara State.
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article