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Author Riedl, Christoph ♦ Leimeister, Jan Marco ♦ Krcmar, Helmut
Source CiteSeerX
Content type Text
Publisher AIS
File Format PDF
Language English
Subject Domain (in DDC) Computer science, information & general works ♦ Data processing & computer science
Subject Keyword Continuous Improvement ♦ Service Usage ♦ Society Increase ♦ Nsd Research ♦ Transparent Feedback ♦ Non-electronic Service ♦ Non-electronic Counterpart ♦ Potential Influence ♦ Particular Current Nsd Method ♦ Rapid Deployment ♦ Key Attribute ♦ Current Nsd Method ♦ Service Change ♦ Changing Nature ♦ Nsd Literature ♦ Electronic Service ♦ Systematic Approach ♦ Several Gap ♦ New Service Development ♦ Electronic Service Literature Review ♦ Specific Cost Structure
Description As the importance of services in our society increases, so does the importance of systematic approaches to develop these services – commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this article is to derive a set of key attributes that distinguish electronic from non-electronic services and their potential influence on NSD. These key attributes are then used as a framework for analyzing NSD literature with regards to their applicability to the development of electronic services. This analysis revealed several gaps in NSD research. In particular current NSD methods are not well equipped to address the rapidly changing nature and specific cost structure found in electronic services. Moreover, current NSD methods are not well suited to fully exploit the various advantages electronic services offer over non-electronic counterparts, in particular, the transparent feedback generated by service usage and potentials for continuous improvement and rapid deployment of service changes.
Educational Role Student ♦ Teacher
Age Range above 22 year
Educational Use Research
Education Level UG and PG ♦ Career/Technical Study
Learning Resource Type Article
Publisher Date 2009-01-01